Peacock India is a forward-thinking IT services, UX/UI design, and consulting company that focuses on innovation, scalability, and efficiency. We specialize in developing high-performance technology solutions while also delivering exceptional UX/UI design services to enhance user experiences. Our mission is to empower businesses by providing robust, cost-effective solutions along with intuitive and user-friendly interfaces.

We are looking for an experienced Customer Relationship Management (CRM) Manager to drive client engagement, retention, and satisfaction. The role involves developing customer-centric strategies, analyzing client interactions, and improving customer experiences. As a fully remote position, this role requires an individual with exceptional communication skills, problem-solving abilities, and a data-driven approach to customer management.

This role allows flexibility to work remotely while collaborating with a global team.

This is a permanent, full-time role with growth opportunities and career advancement.

Client Relationship Management

• Build and maintain long-term relationships with clients, ensuring high satisfaction and engagement.
• Act as the primary point of contact for client inquiries, concerns, and escalations.
• Develop customer engagement strategies to increase retention and loyalty.
• Gather client feedback to drive improvements in products and services.

Customer Success & Business Growth

• Identify upselling and cross-selling opportunities based on client needs.
• Collaborate with sales and marketing teams to align client strategies.
• Analyze customer data and insights to improve customer experience.
• Develop and implement loyalty programs to boost customer retention.

Process Optimization & Reporting

• Maintain accurate CRM databases and track client interactions.
• Monitor customer behavior trends and adjust engagement strategies accordingly.
• Prepare monthly reports on customer success metrics and key performance indicators (KPIs).
• Work with cross-functional teams to enhance customer onboarding and support processes.

• 2-5 years of experience in customer relationship management, sales, or client servicing.
• Strong communication and interpersonal skills for client engagement.
• Experience working with CRM software (HubSpot, Salesforce, or similar).
• Data-driven mindset with analytical skills to track client behavior and trends.
• Ability to handle client escalations and provide solutions efficiently.

• Experience in the IT or SaaS industry.
• Familiarity with digital marketing strategies and customer engagement tools.
• Knowledge of business development and sales processes.

• Strong problem-solving and conflict-resolution abilities.
• Excellent negotiation and decision-making skills.
• Ability to manage multiple client accounts effectively.
• Self-motivated and proactive in ensuring customer success.

• Fully remote role with flexible working hours.
• Work with an innovative, customer-focused team.
• Career growth opportunities in customer relationship management.
• Be part of a company that values technology, creativity, and customer satisfaction.